Refund Policy

We want you to be confident when you engage us. This policy explains when refunds apply.

1. Government fees

Any government fee, stamp duty or statutory charge paid to an authority on your behalf is non-refundable once submitted, as these are outside our control.

2. Professional fees

• Before work begins: If you cancel before we start work on your order, you are eligible for a full refund of our professional fees.
• After work begins: If work has started (documents drafted, applications prepared), we refund the professional fee minus the portion of work already completed.
• Our error: If a filing is rejected solely due to an error on our side, we will re-file at no extra professional cost or refund the relevant professional fee.

3. What is not refundable

• Government/statutory fees already paid.
• Rejections caused by inaccurate or incomplete information provided by you.
• Delays caused by government processing or by your delay in submitting documents.

4. How to request a refund

Email hello@letscreatecompany.com with your order details. We review requests within 7 business days and process approved refunds to your original payment method within 7–14 business days.